NEWS: FairTrade in Islington
This one was a close call though. Was in Islington (Store 14670, 71 Upper Street, N1 0NY to be precise) and saw a Starbucks...so headed on in.
CH: Hi, I would like a Fair-Trade Venti please.
Barista1: Sorry we do not have Fair Trade brewing.
CH: Ok...could you press a cup for me please?
Barista1: [irritated look and shrug] Yeah sure.
Barista1 then spent about 2 minutes looking for FT coffee.
Eventually Barista2 got involved and took over.
My coffee was now being pressed by Barista2 right in front of me.
Barista2: Do you mind if I ask you Sir why you insisted on a Fair Trade coffee?
CH: Sure, no problem, I insisted on Fair Trade as I believe in Fair Trade and also because of something happening on the web.
I figured I had a good chance to spread the gospel.
Barista2: Oh cool...
CH: Yeah it is something called the Starbucks Challenge where people are testing the Starbucks promise to provide a Fair Trade coffee upon request.
Barista2: Awesome! Well you do realise that our FT Coffee is a blend.
CH: Yep...sure do.
Barista2: We are obliged to tell all customers who ask for Fair Trade that plus the fact that all Starbucks coffee is bought at a higher price than normal and is Fair Trade but without the certificate.
CH: Yeah Fairly traded right.
Barista2: Exactly. Do you know why it is Fairly Traded and not Fair Trade?
CH: Sure do...[thanks to Green LA Girl]...it is apparently to do because of the various reasons to do with cost of certification and the amount of FT coffee available. [Sadly did not think to counter that Nestle seem to find lots of FT coffee]
Barista2: [smiling] Exactly.
I had a great chat with this guy and told him I really appreciate that Baristas do a tough job very well. Superb customer-staff interaction to be honest. Starbucks should be proud of that and also of how well-informed this guy was.